What you'll learn

Motivational interviewing isn't about convincing—it's about partnering.

 You create a space for patients to explore their own reasons for change, and when done well, they talk themselves into action.

Emotional intelligence is your secret advantage.

Using the COAL approach—Curiosity, Open-ended questions, Active listening, and Lack of judgment—you’ll create the right conditions to connect more deeply and get to the real “why” behind patient behavior helping them to turn challenges (COAL) into the transformation they want and need (Diamonds.)

Ambivalence is normal—and workable.

Using the Habit Loop (cue → routine → reward), visioning, scaling questions, and evocative prompts, you’ll learn to help patients navigate uncertainty with clarity and purpose.

About the Course

This self-paced course is designed for busy medical professionals who want to improve patient outcomes, strengthen relationships, and reduce burnout—without adding more to their plate. You'll learn how to use motivational interviewing and emotional intelligence to guide patients through resistance, improve adherence to treatment plans, and foster true collaboration in care. This course helps you shift from “telling” to “partnering,” making your conversations more effective and more rewarding. The result? Better patient outcomes, stronger provider-patient relationships, increased satisfaction, and measurable improvements in clinic efficiency and revenue. Whether you’re working with chronic conditions, lifestyle changes, or treatment hesitancy, this course will help you lead with empathy, increase follow-through, and reduce the emotional load of trying to "fix" patients who aren't ready.

About the Creator

Emily Hensarling, AuD, ABAC, CH-TM, is a Board-Certified Audiologist with over 20 years of clinical experience.  She holds a Certificate in Tinnitus Management (CH-TM) from the American Board of Audiology and has led the development of patient education programs, including an online class designed to increase access to evidence-based tinnitus support. In addition to her audiology credentials, Dr. Hensarling is a certified professional coach, blending clinical knowledge with coaching strategies to support both patients and professionals. She is the founder of Seeds of Insight Coaching, where she helps audiologists and other healthcare providers strengthen their counseling skills, emotional intelligence, and patient-centered communication—critical areas often underemphasized in traditional training. Dr. Hensarling has trained and mentored clinical staff, led interdisciplinary teams, and is passionate about integrating coaching and counseling frameworks into patient centered care.  

Course Curriculum

6 Chapters · 51 Lessons

  1. 1

    Learn the What and Why of Emotional Intelligence and Motivational Interviewing

    1. (Included in full purchase)

      Lesson on Defining the What and Why of Motivational Interviewing

    2. (Included in full purchase)

      Workbook for Defining the What and Why of Motivational Interviewing

    3. (Included in full purchase)

      Lesson on Breaking Down Emotional Intelligence

    4. (Included in full purchase)

      Workbook for Breaking Down Emotional Intelligence

    5. (Included in full purchase)

      Lesson on Steps for Motivational Interviewing

    6. (Included in full purchase)

      Workbook for Steps for Motivational Interviewing

  2. 2

    Building Blocks of Emotional Intelligence

    1. (Included in full purchase)

      Lesson on Gaining Perspective - Yours and Theirs

    2. (Included in full purchase)

      Workbook for Perspective of Both Sides of the Conversation

    3. (Included in full purchase)

      Lesson on Self Awareness Skills

    4. (Included in full purchase)

      Workbook for Self Awareness Skills

    5. (Included in full purchase)

      BONUS!!!! - Body Scan Meditation Exercise

    6. (Included in full purchase)

      Lesson on Self Management Skills and Tools

    7. (Included in full purchase)

      Workbook for Self Management Skills and Tools

    8. (Included in full purchase)

      BONUS!!!! - Physiologic Sigh Exercise

  3. 3

    How do I actually do Motivational Interviewing?

    1. (Included in full purchase)

      Lesson on Using Open Ended Questions and Getting to the Heart of the Problem

    2. (Included in full purchase)

      Printable - Examples of Open Ended Questions

    3. (Included in full purchase)

      Link for Project Implicit

    4. (Included in full purchase)

      Workbook for Using Open Ended Questions to get to the Heart of the Problem

    5. (Included in full purchase)

      Lesson on A Willingness to Really Listen

    6. (Included in full purchase)

      Printable - Handout Strategies to Support Listening and Prevent Interrupting

    7. (Included in full purchase)

      Workbook for A Willingness to Really Listen

    8. (Included in full purchase)

      Lesson on Acknowledge and Validate Their Experience

    9. (Included in full purchase)

      Quiz about Acknowledgement and Validation

    10. (Included in full purchase)

      Lesson on We are all Storytellers

    11. (Included in full purchase)

      Workbook for We are all Storytellers

  4. 4

    Avoiding burnout from all that Empathy

    1. (Included in full purchase)

      Lesson on Value of Trust

    2. (Included in full purchase)

      Workbook for Value of Trust

    3. (Included in full purchase)

      Lesson on Building Empathy

    4. (Included in full purchase)

      Quiz on Building Empathy

    5. (Included in full purchase)

      Lesson on Empathy Misses

    6. (Included in full purchase)

      Printable - Handout Empathy Misses

    7. (Included in full purchase)

      Lesson on How Sympathy, Empathy and Compassion are Different

    8. (Included in full purchase)

      Workbook for How Sympathy, Empathy and Compassion are Different

    9. (Included in full purchase)

      BONUS!!!! - SOLES Meditation - A Self Compassion Exercise

  5. 5

    Learn how to gauge readiness and deal with ambivalence to the change you know they need

    1. (Included in full purchase)

      Lesson on Power of Mindset

    2. (Included in full purchase)

      Workbook for Power of Mindset

    3. (Included in full purchase)

      Printable - Growth Mindset Characteristics Handout

    4. (Included in full purchase)

      Lesson on Levels of Engagement

    5. (Included in full purchase)

      Quiz on Levels of Engagement

    6. (Included in full purchase)

      Workbook for Level of Engagement

    7. (Included in full purchase)

      Lesson on Language of Readiness - What am I listening for?

    8. (Included in full purchase)

      Printable - Handout about Change Talk

    9. (Included in full purchase)

      Workbook for Language of readiness

    10. (Included in full purchase)

      Lesson on Dealing with Ambivalence - "I am not sure I want to do this.'

    11. (Included in full purchase)

      Printable - Handout on Habit Loop

    12. (Included in full purchase)

      Printable - Handout on scaling questions

    13. (Included in full purchase)

      Workbook for Dealing with ambivalence

    14. (Included in full purchase)

      Lesson on Creating a Plan for Forward Momentum

    15. (Included in full purchase)

      Printable - Handouts on SMART Goal Setting

    16. (Included in full purchase)

      Printable - Handout on Accountability Ideas

  6. 6

    Extra Things

    1. (Included in full purchase)

      References

Ready to Transform Your Practice?

Enroll now and start your journey towards improved patient outcomes and increased clinic revenue.

$125.00

Enroll Now